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How to fill out the form:

Please rate the following characteristics of our products and services on a scale from one to five, where one represents excellent and five represents poor. We appreciate your response, RCM Industries Inc. is committed to the continual improvement of our people, our products and our services.
Product Background  
1. Please rate the performance of the product you purchased? 1 2 3 4 5

Standard analog flow meter

Analog flow meter with reed switches

Analog flow meter with transmitter output

Digital flow meter with totalizer

Flow switch (Flo-Gard)
   
2. How would you rate our product in regards to your expectations? 1 2 3 4 5

Pricing

Service

Product Quality

Product Availability

   
3. Which of the following best describes your industry? 1 2 3 4 5

Manufacturing - Cooling System

Beverage

Petrochemical

Compressed Gas Service

Other
   
4. How would you rate our product? 1 2 3 4 5

Reliability

Accuracy

Quality

Flow Range

5. Do you have suggestions on how we can improve our products and services to better meet your needs? This may include new products and options we could offer in the future.

 
Buying Experience  
1. Why did you purchase this product from RCM Industries opposed to another companies product? 1 2 3 4 5

Product Quality

Product Availability

Product Value

Personalized Service

Follow-up Service
   
2. Please rate the following characteristics of your service representative? 1 2 3 4 5

Product Knowledge

Courteousness

Efficiency / Quick Response

Willingness to Help

Follow-up Service
 
3. Have your orders been received before, on or after the promised date? 1 2 3 4 5

Usually before delivery date

Usually on delivery date

Usually after delivery date
   
4.Please rate the importance of representing a company that has received certification towards ISO 9001 requirements? 1 2 3 4 5

Increase Sales

Product Quality

Marketability

Requirement
 
5. Which of the following best describes your customer base? 1 2 3 4 5

Domestic

International
   
6. How would you rate the product in respect to ease of use? 1 2 3 4 5

Installation Instructions

Adjustability

Orientation Change

Maintenance
   
7. How did you here of RCM Industries, Inc.? 1 2 3 4 5

Online Search

Distributor

Referral

Other: Please explain online search method i.e. Search Engine, Keyword, etc.   
    
8. Was it difficult to find information regarding our products and services? 1 2 3 4 5

Website

General Product Information

 Distributors

Other: 

    
 

 

Customer Survey

Product Links

Call Toll Free: 800-356-4243      Email: info@flo-gage.com

 Customer Survey